Privacy Policy
Please read the following carefully to understand the policy and practices regarding how your personal information will be treated by Total Loyalty Company (TLC). This policy applies to all registered and unregistered users of Total Loyalty Company and its TLC program and affiliated services, and may from time to time be updated, revised, reposted, and changed where TLC deems necessary.
Statement of Policy
TLC is committed to protecting the privacy, confidentiality, and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance with respect to the management of personal information. We are equally committed to ensuring that all our employees, partners and contracted parties uphold these obligations.
Collection of Information
TLC collects personal information from client employees to provide TLC program services. Depending on the purposes of collection of personal information and the nature of the individuals, this information includes:
- Full name,
- Work and/or Personal email depending on the designation made by Client.
This information can be obtained by: provision of our service client (the HR department of our Client), and directly by email.
TLC takes your privacy and confidentiality seriously. We gather information to deliver our TLC program services such as e-newsletters, and user accounts to client program sites. We will not disclose any information to a third party for commercial purposes unless we have permission from you. We do also reserve the right to use any information collected for service analytics purposes, provided we shall not disclose any private information in such analytics unless we first have permission from you.
Purpose of Collection
For clarity, the purposes for which your personal information are used:
- To register a unique account for member services with your TLC program.
- For program and service usage analytics of your TLC program
TLC will indicate in the relevant forms or applications if the required personal information is for obligatory or voluntary purposes. If certain personal information is to be used for an obligatory purpose and you failed to provide such data, we will not be able to provide the service for which you are applying.
Disclosure and Transfer
TLC will not disclose personal information without your permission unless we are required to do so by law, or we believe that such action is necessary to: comply with the law or applicable regulations; protect and defend our rights and property; protect against misuse or unauthorized use of TLC; or protect the personal safety or property of our users or the public.
Access and Alteration of Data
Any concerns, requests, questions, or complaints about how TLC handles your data should be made to our Data Protection Officer at 2106 Westland Centre, 20 Westlands Road, Quarry Bay, Hong Kong or info@totalloyalty.hk. We will look into your inquiry and will respond within the time frame provided by any applicable law after receiving your request.
Personal Information Collection Statement (“PICS”)
This Statement is made by Total Loyalty Company (TLC), in accordance with the Personal Data (Privacy) Ordinance. This Statement intends to notify you the purpose of collecting your personal information, to whom the personal information will be transferred, to whom data access requests are to be addressed.
Use of Personal Information in Direct Marketing
We do not intend to use your personal information in direct marketing, and we will not use your personal information for any purpose outside of your TLC program.
Last Updated: 22 October 2024
About Total Loyalty Company
This program is managed by Total Loyalty Company (TLC), who are specialists in designing and implementing year-round staff engagement and well-being programs for companies in Hong Kong. If you have any questions or suggestions regarding the program, please don’t hesitate to reach out to the TLC team for assistance.
